haji apps Privacy Policy
Your personal information matters to us. This policy explains in detail how haji apps collects your information, why it does so, and how it keeps it secure.
Introduction and Applicability
This Privacy Policy ("Policy") applies to the haji apps platform. When you visit our website, create an account, or use our services, the terms of this Policy apply automatically.
haji apps believes that protecting user privacy is a fundamental responsibility. That is why we collect only the information necessary to operate our services. When you entrust us with your data, we are committed to storing and handling it with care.
This Policy is linked to our Terms and Conditions and both documents should be read together. In the event of any conflict, this Privacy Policy will take precedence.
This Policy is intended for users in Bangladesh. If you do not agree with the terms of this Policy, please refrain from using our platform.
What Information We Collect
Personal Identity Information
We collect the following information during account registration:
- Full name
- Date of birth (for age verification — to confirm 21+)
- Mobile number
- Email address
- National ID card or passport details (for KYC verification)
- Current address
Financial and Transaction Information
To process deposits and withdrawals, we collect:
- bKash, Nagad, Rocket account numbers
- Bank account details (where applicable)
- Transaction history and amounts
- Source of funds information (where required)
Technical and Browsing Information
Information collected automatically to improve our service quality:
- IP address
- Browser and device type
- Operating system information
- Cookie and session data
- Date and time of site access
- Log of pages visited
Gaming Activity Information
To manage your gaming experience, we collect:
- Game selection and play history
- Betting patterns and statistics
- Bonus usage records
- VIP level progress
- Live chat and support conversations
Purpose of Information Use
haji apps uses your information only for specific, legitimate and transparent purposes. Below we outline the main reasons we use your data:
3.1 Account Management and Verification
We use personal information to keep your account active, verify your identity, and prevent unauthorised access. Through age verification, we ensure that only individuals aged 21 or above can play on our platform.
3.2 Processing Financial Transactions
Financial information is used to complete deposits and withdrawals via bKash, Nagad, Rocket or bank transfer, and to ensure transaction security. All transactions are properly logged so that any dispute can be resolved quickly.
3.3 Providing Customer Support
Our 24/7 live chat and email support team can access relevant information to resolve your issues quickly. Our support operates in both Bengali and English.
3.4 Ensuring Responsible Gaming
We analyse gaming activity data to detect unusual behaviour and alert users when needed. In line with our Responsible Gaming Policy, we are committed to supporting healthy gaming habits for every user.
3.5 Technical Improvement and Security
Browsing data is used to improve site performance, detect technical errors, and prevent fraud. We use SSL encryption and other security technologies to keep your information safe.
3.6 Managing Bonuses and Promotions
Your transaction and gaming history is used to accurately process welcome bonuses, cashback and VIP benefits, and to verify that wagering requirements have been met.
Data Sharing Policy
haji apps does not sell your personal information to any third party. However, in limited and specific circumstances we may share data, as described below:
1 Service Provider Partners
We may share the minimum necessary information with trusted third parties who assist with payment processing, technical support and fraud detection. These partners are required to uphold the same privacy standards as we do.
2 Legal Obligations
We may disclose information in response to a court order from a competent court or a lawful request from an investigating authority under applicable law in Bangladesh. Such disclosure is not at our own discretion but is compelled by legal obligation.
3 Corporate Changes
In the event of a business merger, acquisition or partnership, relevant data may be transferred. Users will be notified in advance, and the new entity will be required to follow this Policy.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies. Cookies are small data files stored on your device that improve site functionality and your browsing experience.
5.1 Essential Cookies
These cookies are necessary to maintain login sessions, verify security tokens, and run core site functions. Disabling them may prevent the site from working correctly.
5.2 Performance and Analytics Cookies
These cookies are used to understand which pages are visited most and how users navigate the site. All data collected this way is fully anonymous.
5.3 Preference Cookies
These cookies remember your language preference, theme settings and other personalised choices. On your next visit, they make your experience smoother.
You can control or delete cookies at any time through your browser settings. However, disabling essential cookies may limit some services.
Data Security Measures
haji apps follows industry-standard technologies and practices to protect your information. Every layer of security is actively monitored.
SSL Encryption
All data transfers are encrypted using the SSL/TLS protocol, which prevents third-party interception.
Secure Servers
Your information is stored in secure data centres with both physical and digital security in place.
Regular Audits
Our security systems are audited regularly, and any vulnerabilities identified are resolved promptly.
Restricted Access
Only authorised staff can access specific data, and a log of every access is retained.
If a data breach occurs, we will immediately notify affected users and take the necessary steps to limit any damage. Contact our support team to report any security concerns.
Your Rights
As a haji apps user, you have the following rights regarding your information. To exercise these rights, contact our customer support team:
7.1 Right to Access
You can request at any time to know what information haji apps holds about you. We are obliged to provide you with a complete list.
7.2 Right to Correction
If any of your information is incorrect, you can request a correction. For valid requests, we will make the correction in a timely manner.
7.3 Right to Deletion
In certain circumstances you can request that your account and associated data be deleted. However, some data may need to be retained if there is a legal obligation to do so.
7.4 Right to Restrict Processing
For specific reasons, you can request that the processing of your data be temporarily paused. During this time, related services may be limited.
7.5 Right to Data Portability
You have the right to receive a copy of the core data we hold about you in a structured, commonly usable format.
Data Retention Period
We retain your information only for as long as it is necessary to provide our services or as required by legal obligation. The key points of our retention policy are:
- Active account data: for the full duration that the account remains active.
- Financial records of closed accounts: for the minimum period required under applicable law.
- Logs and technical data: generally 90 to 180 days.
- Support communications: for a sufficient period to resolve any disputes.
- KYC verification documents: as required by law.
Once the retention period ends, we securely delete or anonymise the data so that it can no longer be used to identify any individual.
Protection of Minors
haji apps strictly does not provide services to anyone under 21 years of age. The minimum age to use our platform is 21, and age is verified at the time of registration.
If we become aware that a minor's information has entered our system, that account will be closed immediately and the related data will be deleted.
Notice to parents: if your child has accidentally registered on this platform, please contact our support team as soon as possible.
Policy Changes and Updates
haji apps reserves the right to update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email or mobile number.
- A clear notice will be displayed on the site's home page.
- The date of the update will be published at the top of this page.
If you continue using haji apps after the changes, it will be considered that you have agreed to the new terms. If you object to any policy change, you may close your account at any time.
For more information on this, you can visit our About Us page, where haji apps' goals and values are discussed in detail.
Contact & Complaints
For any questions, objections, or requests regarding this privacy policy, please contact us:
Our team is available 24/7 via live chat to assist you in Bengali and English.
Send detailed privacy-related requests by email:
For general questions, check our Frequently Asked Questions (FAQ) page — you'll find answers to many common questions about accounts, payments, and security.